Services Sales & Operations Manager - 30/03/2005

StartDate: 30/03/2005
Advertised on: 30/03/2005
Salary: N/A
Location: The Netherlands
Reports to: Director of Service

Subordinates: Field Service – Technical Service – Service Coordination


Requirements:
Fluent in Services
Fluent in English, Speaking and Writing
Bachelors Degree in Engineering, Management or equivalent experience
Five to ten years industrial factory experience
Excellent communication skills
Employee Management and leadership skills
Profit and Loss Management skills
Business development skills
Out of the BOX Thinker


Role & Responsibilities
Market development throughout their respective region and the world
Promote the global image of Eclipse and Eclipse Global Services
Coordinate and direct the activities of the regional service sales and operations
Increase revenue growth through the sales of Services by regional sales and services personnel
Benchmark external company’s for better ways to serve the customer
Increase customer retention through actions involving service delivery
Manage relationships with regional service team either direct or through country specific management.
Manage relationships with sub-contractors to ensure the most complete customer coverage.
Develop Revenue, Expense and resource budget for regional revenue budget of $15 million
Participate in the development and implementation of the Global Service Business Plan
Council, mentor and educate direct reports to ensure employee and customer satisfaction
Train Service and Sales personnel on services available and how best to present them to the customers.
Complete service technician ride along to ensure compliance and technical ability
Understand and utilize the services database to ensure quality data capture and exploit opportunities within the regional database.
Works with the Director of Service to ensure processes and policies reflect direction of the department.
Work with Services Management team to develop sales tools and new services.
Manage Service inventory carried by respective field service group.
Develop regional procedures that support the global services strategy